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A big week for ventures. I remember when companies just gave their extra cash to their investors known as dividends. Now the rule is to invest in related companies. This month Twilio joined Zoom, Cisco, RingCentral, Salesforce, and many more with a Ventures group. Who needs private equity when you have all these UCC investor providers?
Genesys announced it raised $580 million with a new valuation of $21B. I was expecting its next move to be IPO, but the new approach to IPOs is it’s best to first do a fundraising round. This does two important things: 1/it literally buys time as the IPO market is fickle and 2/it sets or validates an valuation. Talkdesk did a round a few months ago, and I expect both CC companies will IPO in 2022.
Genesys’s latest investors are Salesforce Ventures, Zoom, and ServiceNow. Well played Mr. Bates. If it’s good enough for them it must be good.
Zoom loves investing in companies. It did very well with Monday.com, and has its own $100M venture fund designed to help its partners. It just announced 13 more companies in its second round of venture investments. Note: Mio has received investment from the venture teams at Cisco and Zoom.
Twilio Ventures, a new $50 million fund, wants to invest in developer oriented companies with network effects.

From No Jitter and Other Sites
TalkingPointz doesn’t have a venture fund (yet). Until then, I have the Innovation Showcase. It is now open to applicants EC22. This is a great opportunity for the established CCaaS providers (not eligible) to highlight members of their ecosystem. The theme is CX innovation.
EC 2022 Innovation Showcase: Taking CX to the Next Level | No Jitter
From the Last Insider Report
From the November 2021 Insider Report: I’m not a fan of the UCC industry’s obsession with the term hybrid. I will tell you why later. (that’s hilarious, keep reading).
First, let’s celebrate it. Hybrid work is an important development. It’s not a new concept, but tremendous innovation has made hybrid work much more effective this past year. Although I’m only sorta a digital nomad, I certainly appreciate the ability to work anywhere. I’ve been writing about this since enterprise comms discovered VoIP. I recall pioneering pieces about Microsoft LCS and Mitel’s Teleworker phones back in the days when “work is not a place” was innovative.
The pandemic caused remote and distributed work to become mainstream. People who were previously opposed to WFH or any type of distributed work were forced to embrace it, and the toothpaste isn’t going back into the office. Attitude and behaviors are permanently changed, and that’s generally good. Organizations are updating their policies, designing their offices, and purchasing their technology with hybrid work in mind. 
The UCC industry made the pandemic better. Careers, relationships, businesses, even entire sectors survived (even thrived) because of modern UCC technologies. The industry has every right to beat its chest over this triumph. 
So what’s my beef? Hybrid is only half the story. Not only is work not a place, it’s not a time. The industry is not giving this second point its proper place [sic].
For example, this month, I attended a one-hour, prime-time analyst briefing. By prime time, I’m referring to the coveted 8 AM PT slot that can accommodate a live audience across NA and Europe. I was triple booked for this particular meeting. The presenters spoke for exactly one hour. There was no Q&A or interaction whatsoever, and adding insult to injury, hybrid work was one of the themes. 
While it was a good use of my time, it was not a good use of that specific time. I would have preferred to consume that meeting later. I’m referring to async meetings. In many ways, async meetings are preferable to real-time meetings. I also have a strong preference for async events, which are much simpler to implement than hybrid events. 
Async is at the user’s control. With a meeting recording, the participant controls play and pause, and in some cases even the playback speed. When the various parameters allow it, one-hour meetings can be consumed in about 40 minutes. The main disadvantage is the inability to interact with presenters — which wasn’t even an option in the example above. 
Async meetings are a critical piece of the distributed team formula. We know async is a big benefit associated with team chat. With async, working with colleagues across multiple time zones can mean a longer but critically more flexible day and it’s a good trade. The traditional eight-hour day is obsolete. There wasn’t a choice, pre-pandemic: Attend the meeting or miss it. Now, for the first time in modern history, it’s just as easy to attend later. Interactive discussions sessions can be booked separately. It’s a big part of the way work is changing.
IMO, the industry is so focused on hybrid work that it’s missing this async component. I’m no scientist, but Albert Einstein may have been onto this. He theorized that space and time, rather than separate and unrelated phenomena, are actually interwoven into a single space-time continuum. Eureka! He was describing work post-pandemic.
From TalkingPointz.com
Research note was published on Ericsson buying Vonage. What does this mean for Vonage and UCC? Who knows? Ericsson only wants to talk about CPaaS, so I offered up some speculation.
The TalkingHeadz Podcast
Excellent discussion with Alex Doyle of Verizon on its UCC strategy and offerings.
Alex(a) Explain Advanced Communications | TalkingPointz
Real-Time, Recorded
Real Time Recorded, Week 48 2021
Real Time Recorded, Week 48 2021
Near weekly videos with Zeus. This one covers AWS RE:Invent and 8x8 buying Fuze. These are posted on NoJitter and YouTube.
Tweets and ReTweets
Joe Manuele
Very excited to launch my new podcast TECHTOK, being #livestreamed on No Filter, Inc- with my very special guest @DaveMichels ! Join us as we take a festive look at #ucaas #ccaas #futureofwork #sustainability and much more ! Click…https://t.co/cC4fSNxuys https://t.co/406qtERLg1
Dave Michels
RingCentral Announces Executive Leadership Changes: BELMONT, CA – December 8, 2021 – RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced… https://t.co/R1sSa7cnBp https://t.co/f2nVGW2KMN
Dave Michels
The US Army Reserve Command selected @lumentechco to provide VPN services to more than 650 Army Reserve locations. The 11-year task order is worth $23M and was awarded under the GSA’s 15-year, $50B Enterprise Infrastructure Solutions (EIS) program.
Evan Kirstel #TechFluencer
Everyone wants to talk about the #FutureofWork - Join me today talking with @Davemichels @TalkingPointz on work today as we discuss what's happening now in #enterprise commms https://t.co/Fj8GeTZ0Cf
#cloud #cx #mobile #telecommunications #5G #work #Video
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Dave Michels

Speaker, author, founder of TalkingPointz. I'm a video, voice, messaging protagonist. I publish the TalkingPointz Insider Report. @NoJitter

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