Insider Lite | TalkingPointz

#15・
17

issues

So I skipped a week. Lots of content below, so I will be brief here.
NICE hosted my first in-person analyst event since Feb 2020. Wow! At first, it seemed odd that they only scheduled presentations for (two) half days, but it was perfect. Many virtual events are sadly longer and less effective (VEF: Virtual Event Fatigue). Presentations are important, but there’s a lot to be said for live-interaction too. I have to say, NICE nailed it in many ways. Check the tweets, additional thoughts coming.
I find virtual events to be better after the fact. I prefer to view recordings after the fact. Pro tip: get the recordings out fast. Reserve live time for interactive sessions. Don’t expect to retain a captive live audience for more than 90 minutes.
Several events coming up this year: Virtual: Google Cloud Next, Twilio Signal, WebexOne, MS Ignite, Genesys Analyst, Slack Frontiers,
In-Person: GITEX, CCW, Crexendo/Netsapiens*, Teams CommsvNext*, SCTC, AWS ReInvent*, and Avaya Engage (* indicates I will be there)
Also, it’s been an interesting week of conversation about Five9 and Zoom. I did two posts below. I am increasingly convinced that Five9 shareholders made a big mistake. Valuations are heading south across the sector. It’s possible that Zoom will make another attempt with Five9, but I doubt it.

From No Jitter and Other Sites
Microsoft Set to Launch Operator Connect, What's Next? | No Jitter
From the Last Insider Report
The September Insider Report features these companies:
The Companies that made news in September. Plus EC21 coverage.
The Companies that made news in September. Plus EC21 coverage.
From TalkingPointz.com
What Stewart Said | TalkingPointz
Covid to End in 15 Months | TalkingPointz
The Deal is Off: Five9 and Zoom | TalkingPointz
The TalkingHeadz Podcast
A Storm in the Redwoods with Martin Taylor of Content Guru | TalkingPointz
Mike Tessler on UCaaS Heading True North | TalkingPointz
Real-Time, Recorded
Week 40 2021: Dave and Zeus cover Genesys acquiring 2 companies, UC Expo, and Nice CXone.
Week 40 2021: Dave and Zeus cover Genesys acquiring 2 companies, UC Expo, and Nice CXone.
Week 39: 2021: Five9 and Zoom deal, EC21, Talkdesk Phone, and Chrome + CCaaS.
Week 39: 2021: Five9 and Zoom deal, EC21, Talkdesk Phone, and Chrome + CCaaS.
Tweets and ReTweets
Dave Michels
Just Left #NICEsummit. First class event, but not just because they treated us so well. Event was well ‘orchestrated.’ Lots of great content and interaction with @NICECXone team. /1
Ryan Selkis
Jamie Dimon on BTC:

2014: “terrible store of value”
2015: “will not survive” “will be stopped”
2016: "going nowhere"
2017: "a fraud"
2018: "don't really give a shit"
2019: [JPMCoin launch]
2020: “not my cup of tea”
2021: “I have no interest in it” “fool’s gold” “worthless”

BTC: https://t.co/ya6ZeDgqrr
Dave Michels
The goal is not to automate with deflection (cost savings). The goal is to reduce #CX friction. Many self service options create disillusionment and friction. #NICEsummit
Tim Cook
“People with passion can change the world for the better.”— SJ. Hard to believe it’s been 10 years. Celebrating you today and always. https://t.co/x2IUnlO7ta
Did you enjoy this issue? Yes No
Dave Michels

Speaker, author, founder of TalkingPointz. I'm a video, voice, messaging protagonist. I publish the TalkingPointz Insider Report. @NoJitter

In order to unsubscribe, click here.
If you were forwarded this newsletter and you like it, you can subscribe here.
Created with Revue by Twitter.
Boulder, CO