It’s been about 2 months since I did a newsletter - soo much for “near weekly.” Recovering from a major wildfire takes a lot of effort. Meanwhile, the UCC industry woke up. Jan and Feb were relatively quiet, plenty of time to deal with a personal disaster. Next thing I know its April.
March - Lumen kicked off the month with its annual analyst event for the first time since 2020. Since these are normally annual events, there’s a recurring theme emerging - WOW, so much has changed in a year. Of course, it’s not a year. The whole isolating pandemic is a time-blur.
I don’t know if/when we can say the pandemic is over, but Lumen’s analyst event feels like bookends. Jan 2020 and March 2022. Actually, there were two bookends: Avaya had a big AR event in Feb 2020 and hosted an event in Dec 2021.
But March 2022 was insane. 8x8 and Mitel decided to host virtual events. The pre-EC22 briefings felt like speed-dating. We did the Innovation Showcase
judging, I participated in a Dialpad customer event and an 8x8 webinar
. Gartner decided to drop its CCaaS MQ RFI which generated a ton of WTFs? Then came EC22 and even more news.
Evan and I still managed to get our two podcast interviews posted. I got four posts up on NoJitter
and my first post on CXToday
. I also published a white paper for Webex CC on Chromebooks. That was all the first three weeks of March. I should also mention we found and moved into our fifth home this year in the middle of the month.
EC itself was super content packed. It was great to see (and meet) so many colleagues. One of my super strengths is knowing the shortest path between any two locations in the Gaylord Palms. However, I was surprised they added a whole new wing during the pandemic. At least they didn’t move the pool again, that really thru me off about 10 years ago.
Out of EC and back into the fire. Literally, I visited my home and they removed all the ceilings and carpet. As the snow melts we are discovering how severe the landscaping damage is. I have learned way more than I ever wanted to know about insurance. No matter how well you think you are covered, you aren’t.
April is looking a little more sane. No moves (or fires) planned this month. I will be at the Channel Partners conference.