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Insider Lite | TalkingPointz - Issue #9

I intend to publish a TalkingPointz Research Note next week on CCaaS 2021. I’ve been reading the tea leaves in three Gartner reports that all dropped in the past week or so, and I’ve got a few things on my mind. The three reports are: The CCaaS MQ, CCaaS Critical Capabilities, and the Customer Engagement Hype Cycle.
Why? Gartner has excellent access, data, processes, and analysts. It’s a great use of my time to go thru these reports with a fine-tooth comb. This Research Note will be available to enterprise Insider Subscribers only. You can subscribe here.

From No Jitter and Other Sites
There’s a burning issue to address, and it’s why we need to continue working from home.
Planet in Crisis: A Call for Keeping WFH in Place | No Jitter
Planet in Crisis: A Call for Keeping WFH in Place | No Jitter
It’s time to turn up the heat on distributed, at-home teams.
www.nojitter.com
From the Last Insider Report
The Insider Report is a paid subscription that publishes the first week of every month. It always includes curated Goodreads. Here’s 12 of the 20 Goodreads from July.
  1. Work at Home or the Office? Either Way, There’s a Start-Up for That 
  2. Yes, the office is back. It just might never be the same 
  3. Slack’s new voice, video tools should fit nicely on Salesforce platform after deal closes 
  4. The five-day workweek is dead 
  5. WSJ: The Boss Wants You Back in the Office. Like, Now  
  6. WAPO: Despite the hype, iPhone security no match for NSO spyware 
  7. Open-plan office noise increases stress and worsens mood 
  8. Where Is Biden’s Permanent FCC Boss?
  9. Wired: The Dam Is Breaking on Vaccine Mandates
  10. Here’s how Cisco decided that none of its 75,000 employees ever have to return to the office 
  11. NYT: ‘This Could Have Been a Zoom Meeting’: Companies Rethink Travel 
  12. Your Odds of Going Back to the Office Are Dropping by the Day
The TalkingHeadz Podcast
We are having extraordinary recording challenges in August. We had two cancellations/reschedules, one rescheduled due to illness, and we were interrupted by bad internet. We did manage to record one August episode with Brett Shockley of Journey AI. Hopefully, we will post it tomorrow or Monday.
Real-Time, Recorded
One topic: Talkdesk
Real Time Recorded, Week 32 2021
Real Time Recorded, Week 32 2021
Tweets and ReTweets
Dave Michels
WebProNews: Salesforce Competed With Zoom to Acquire Five9.
https://t.co/v3zatabcJC
Dave Michels
A Third of Global Companies Have Experienced Ransomware Attack, Survey Finds: Roughly a third of large international companies have faced a ransomware attack or other data break in the last 12 months, according to a new survey by the International Data… https://t.co/w42OrtePZ5 https://t.co/ak44Syv63U
Sheila McGee-Smith
[email protected]ATT doubles down on its relationship with @Five9, adding Five9-powered AT&T Intelligent Virtual Agent to its AT&T Cloud #ContactCenter offer. #CCaaS #IVA https://t.co/7LLAcOvb4w https://t.co/x7g1PjeZUB
Dave Michels
I do like persistent video portals. There's been several attempts to productize, but they never seem to last. Maybe WFH and the office have changed enough that it might work this time. https://t.co/dQhrXPDR2T
Dave Michels
“Pay cut: Google employees who work from home could lose money” https://t.co/dF8jUEppzw
Dave Michels
It is irresponsible of Facebook to allow meetings in the metaverse without facemasks. https://t.co/A7JeNm2ZM9
Dave Michels
If they want to remain relevant in a Teams world, every UCaaS provider should replace their team chat with Slack.
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Dave Michels

Speaker, author, founder of TalkingPointz. I'm a video, voice, messaging protagonist. I publish the TalkingPointz Insider Report. @NoJitter

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