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Insider Lite | TalkingPointz - Issue #9

I intend to publish a TalkingPointz Research Note next week on CCaaS 2021. I’ve been reading the tea leaves in three Gartner reports that all dropped in the past week or so, and I’ve got a few things on my mind. The three reports are: The CCaaS MQ, CCaaS Critical Capabilities, and the Customer Engagement Hype Cycle.
Why? Gartner has excellent access, data, processes, and analysts. It’s a great use of my time to go thru these reports with a fine-tooth comb. This Research Note will be available to enterprise Insider Subscribers only. You can subscribe here.

From No Jitter and Other Sites
There’s a burning issue to address, and it’s why we need to continue working from home.
Planet in Crisis: A Call for Keeping WFH in Place | No Jitter
From the Last Insider Report
The TalkingHeadz Podcast
We are having extraordinary recording challenges in August. We had two cancellations/reschedules, one rescheduled due to illness, and we were interrupted by bad internet. We did manage to record one August episode with Brett Shockley of Journey AI. Hopefully, we will post it tomorrow or Monday.
Real-Time, Recorded
One topic: Talkdesk
Real Time Recorded, Week 32 2021
Real Time Recorded, Week 32 2021
Tweets and ReTweets
Dave Michels
WebProNews: Salesforce Competed With Zoom to Acquire Five9.
Dave Michels
A Third of Global Companies Have Experienced Ransomware Attack, Survey Finds: Roughly a third of large international companies have faced a ransomware attack or other data break in the last 12 months, according to a new survey by the International Data…
Sheila McGee-Smith
[email protected]ATT doubles down on its relationship with @Five9, adding Five9-powered AT&T Intelligent Virtual Agent to its AT&T Cloud #ContactCenter offer. #CCaaS #IVA
Dave Michels
I do like persistent video portals. There's been several attempts to productize, but they never seem to last. Maybe WFH and the office have changed enough that it might work this time.
Dave Michels
“Pay cut: Google employees who work from home could lose money”
Dave Michels
It is irresponsible of Facebook to allow meetings in the metaverse without facemasks.
Dave Michels
If they want to remain relevant in a Teams world, every UCaaS provider should replace their team chat with Slack.
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Dave Michels

Speaker, author, founder of TalkingPointz. I'm a video, voice, messaging protagonist. I publish the TalkingPointz Insider Report. @NoJitter

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