I intend to publish a TalkingPointz Research Note next week on CCaaS 2021. I’ve been reading the tea leaves in three Gartner reports that all dropped in the past week or so, and I’ve got a few things on my mind. The three reports are: The CCaaS MQ, CCaaS Critical Capabilities, and the Customer Engagement Hype Cycle.
Why? Gartner has excellent access, data, processes, and analysts. It’s a great use of my time to go thru these reports with a fine-tooth comb. This Research Note will be available to enterprise Insider Subscribers only. You can subscribe here